return policy

We prioritize our customers and aim to deliver top-quality products along with a smooth experience. However, if there's an issue with your item, we'll do everything we can to make it right and ensure your satisfaction.

To return an item, contact us within 10 days of receiving your order at hello@niiberg.com . If there's a defect or you received the wrong item, please include pictures of the issue in your initial email and provide an explanation.

Note: Personalized products are unique and made just for you. We cannot exchange or refund these items unless there is a manufacturer's defect.

Refunds will not be issued if you do not provide a reason for the return or send the item back without prior contact.

Refunds for returned items will be issued to the original payment method used when placing the order.

Customers are responsible for all shipping costs associated with returning items.

The returned product must be unused and sent back in its original packaging.

Please mark the package with "RETURNED ITEM" to avoid any misunderstandings.

If you have further questions about returning an item, feel free to contact us at hello@niiberg.com